This Privacy Policy explains how Coslia Team ("Coslia", "we", "us", or "our") collects, uses, shares, and protects information when you use the Coslia mobile application and related services (collectively, the "Service").
1) Summary of What We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically when you use the Service, and (c) information collected with your permission (such as location).
2) Information You Provide
- Account information: name, username, email address.
- Customer support information: the content of messages you send to support, and any information you choose to include.
3) Information We Collect Automatically
- Device information: device model, operating system version, language, app version, identifiers (where permitted by law), and network information.
- Usage data and analytics: interactions within the app, feature usage, and basic performance metrics.
- Crash logs and diagnostics: information necessary to diagnose and fix errors.
- Location data (only if you grant permission): approximate or precise location, depending on your device settings.
4) Cookies, Web Beacons, and Similar Technologies
If parts of the Service are delivered through web-based views, we may use cookies or similar technologies (which may include web beacons) for authentication, keeping you signed in, and remembering preferences and settings.
5) Photos, Media, and Face-Related Data
- No face recognition / biometrics: We do not perform face recognition and do not create or store biometric identifiers or biometric templates.
- One-time processing and deletion: If you choose to use generation or transformation features, any uploaded photos/images/text are processed one time for the requested result and are then deleted from our servers as described in Retention.
- Local storage by default: Generated results may be saved locally on your device by default (depending on your device settings and actions).
- Not used for training or marketing: We do not use your uploaded photos or content to train our models for advertising/marketing purposes.
6) AI-Assisted Creation Features (If You Choose To Use Them)
- Processing location: Your uploaded images and/or text are processed on our own servers that we control.
- No third-party sharing for processing: We do not share your uploaded images/text with any third party for processing.
- No publishing/sharing by us: We do not publish or share your uploaded images/text.
- Deletion after completion: After the requested processing is completed, we delete the uploaded input data from our servers promptly.
- User control: You fully control whether to upload content and whether to generate output. If you do not upload, no processing occurs.
7) How We Use Information
- Provide and maintain the Service (account creation, login, content display, core features)
- Personalize your experience (preferences, recommended content, language settings)
- Improve the Service (analytics, debugging, performance, product development)
- Security and integrity (fraud prevention, abuse detection, protecting users and the Service)
- Customer support (responding to requests and troubleshooting)
- Legal compliance (meeting applicable laws, regulations, and lawful requests)
We do not sell personal information.
8) How We Share Information
- With your consent or at your direction.
- With service providers (processors) who help us operate the Service, under contractual obligations to protect data and use it only for our instructions.
- For legal reasons, including responding to lawful requests or to comply with applicable law.
- To protect rights and safety, including investigating or preventing fraud, security issues, or harm.
International transfers: Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
9) Data Retention
- Account data: for the duration of your account.
- After account deletion: we will delete or anonymize your account-related personal information within 30 days, unless we must retain it longer for legal or security reasons.
- Usage data/analytics: up to 12 months (typically aggregated or de-identified where feasible).
- Customer support records: up to 6 months.
- Uploaded inputs for generation features: deleted promptly after processing is completed.
10) Security
We use reasonable safeguards designed to protect information, including encryption in transit and at rest where appropriate, access controls, regular security reviews/audits, monitoring, and backups for service continuity.
No system is 100% secure; you use the Service at your own risk.
11) Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, and withdraw consent (where processing is based on consent).
To exercise rights, email us at lcezxjmgbl5582@outlook.com. We aim to respond within 5 business days.
12) Location Controls
You can enable or disable location access at any time through your device settings. If you do not allow location access, some features may be limited or unavailable.
13) Third-Party Services
The Service may display content or include features that rely on third-party services. When we use third-party processors, we require contractual protections. This Privacy Policy does not cover independent third-party practices outside our control.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date. Your continued use of the Service after an update means you accept the updated policy to the extent permitted by law.
15) Contact Us
Coslia Team
Email: lcezxjmgbl5582@outlook.com